Shipping Policy

This Shipping Policy (“Policy”) governs the delivery of all physical merchandise and event-related materials (“Products”) sold or distributed by Before the Internet Events (“BTI,” “we,” “us,” or “our”). By placing an order with BTI, you agree to the terms outlined below.

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1. Order Processing

• Orders for merchandise and event materials (e.g., wristbands, event passes, signage, or phone pouches) are processed within [X] business days after payment is confirmed.

• Processing times may vary during peak seasons, custom print runs, or due to supply chain constraints.

• You will receive a confirmation email once your order has been accepted.

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2. Shipping & Delivery

• BTI ships via trusted third-party carriers (e.g., Canada Post, UPS, FedEx, DHL).

• Estimated delivery times will be provided at checkout but are not guaranteed.

• BTI is not responsible for shipping delays caused by carriers, customs, strikes, weather, or any event beyond our reasonable control.

• For time-sensitive event materials, clients are strongly advised to place orders well in advance to allow for carrier delays.

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3. Shipping Locations

• We currently ship to: [list countries/regions you serve].

• It is the Client’s responsibility to provide a complete and accurate shipping address. BTI is not liable for non-delivery or delays resulting from incorrect information provided at checkout.

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4. Event-Specific Materials

• For corporate packages or attendee kits, BTI’s responsibility ends once the items are handed over to the carrier.

• Clients are responsible for distribution of materials (e.g., giving wristbands to attendees, enforcing pouch policies, etc.) unless otherwise agreed in writing.

• BTI is not liable for lost, stolen, or damaged items once they are in the possession of the carrier.

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5. Shipping Costs, Duties & Taxes

• Shipping costs are calculated at checkout and vary by destination and carrier.

• International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the Client/recipient and are not included in the purchase price.

• BTI will not reimburse any customs charges, import duties, or taxes.

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6. Risk of Loss & Title

• All products are shipped under a shipment contract.

• Title and risk of loss pass to the Client upon BTI’s delivery of products to the carrier.

• BTI is not responsible for packages lost, stolen, delayed, or damaged once in transit.

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7. Returns & Non-Delivery

• Due to the time-sensitive nature of event materials, all sales of event-related products are final and non-refundable.

• If an order is returned due to an incorrect address, refusal of delivery, or failure to pay customs duties, the Client is responsible for reshipping costs.

• For merchandise returns/exchanges, please refer to our Return Policy (if applicable).

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8. Contact Us

For shipping-related inquiries, please contact:

Before the Internet Events
Email: connect@beforetheinternet.com
Address: 95 Wellington St. ​