Return Policy

1. Event Materials – Final Sale

Due to the time-sensitive and custom nature of event-related products (e.g., wristbands, tickets, pouches, signage, attendee kits), all sales are final and non-refundable.

BTI is not responsible for shipping delays, lost packages, or mismanagement of materials by the Client or carrier once items leave our facility.
No refunds or credits will be issued for event items not received in time if orders are placed without adequate lead time.
Replacement shipments may be offered at BTI’s discretion, but costs (including rush fees and shipping) will be the responsibility of the Client.

2. Merchandise Returns (Apparel, Accessories, etc.)

Merchandise may be returned or exchanged within [X] days of delivery if unused, unworn, and in original packaging with tags attached.
Returns must be initiated by contacting BTI at [insert email] with proof of purchase.
Customers are responsible for all return shipping costs unless the item was defective or incorrect due to BTI’s error.
Refunds will be processed to the original payment method within [X] business days after inspection and approval of the returned item.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

Event-related materials (wristbands, tickets, pouches, signage, kits, etc.)
Customized or personalized merchandise
Discounted or clearance items
Digital downloads or electronic content

4. Damaged or Defective Products

If you receive a product that is damaged or defective:

You must notify BTI within [X] days of delivery with photo evidence.
If approved, BTI may offer a replacement, store credit, or refund at its sole discretion.
BTI is not responsible for damage caused during transit. Claims for shipping-related damage should be made directly with the carrier.

5. Non-Delivery & Refused Shipments

If an order is returned to BTI due to an incorrect shipping address, refusal of delivery, or failure to pay customs/import fees, the Client is responsible for reshipping costs.
Refunds for non-delivery are not guaranteed and may be reduced by original shipping fees, handling charges, and restocking fees (if applicable).

6. Refund Timeline

Approved refunds will be issued within [X] business days after return inspection.
Timing of funds appearing in your account depends on your bank/payment provider.

Return Policy

1. Event Materials – Final Sale

Due to the time-sensitive and custom nature of event-related products (e.g., wristbands, tickets, pouches, signage, attendee kits), all sales are final and non-refundable.

BTI is not responsible for shipping delays, lost packages, or mismanagement of materials by the Client or carrier once items leave our facility.

No refunds or credits will be issued for event items not received in time if orders are placed without adequate lead time.

Replacement shipments may be offered at BTI’s discretion, but costs (including rush fees and shipping) will be the responsibility of the Client.

2. Merchandise Returns (Apparel, Accessories, etc.)

Merchandise may be returned or exchanged within [X] days of delivery if unused, unworn, and in original packaging with tags attached.

Returns must be initiated by contacting BTI at [insert email] with proof of purchase.

Customers are responsible for all return shipping costs unless the item was defective or incorrect due to BTI’s error.

Refunds will be processed to the original payment method within [X] business days after inspection and approval of the returned item.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

Event-related materials (wristbands, tickets, pouches, signage, kits, etc.)

Customized or personalized merchandise

Discounted or clearance items

Digital downloads or electronic content

4. Damaged or Defective Products

If you receive a product that is damaged or defective:

You must notify BTI within [X] days of delivery with photo evidence.

If approved, BTI may offer a replacement, store credit, or refund at its sole discretion.

BTI is not responsible for damage caused during transit. Claims for shipping-related damage should be made directly with the carrier.

5. Non-Delivery & Refused Shipments

If an order is returned to BTI due to an incorrect shipping address, refusal of delivery, or failure to pay customs/import fees, the Client is responsible for reshipping costs.

Refunds for non-delivery are not guaranteed and may be reduced by original shipping fees, handling charges, and restocking fees (if applicable).

6. Refund Timeline

Approved refunds will be issued within [X] business days after return inspection.

Timing of funds appearing in your account depends on your bank/payment provider.

7. Contact Us

For all return or refund inquiries, contact:

Before the Internet Events
Email: connect@beforetheinternet.com
Address: 95 Wellington Street W, 1400

Return Policy

1. Event Materials – Final Sale

Due to the time-sensitive and custom nature of event-related products (e.g., wristbands, tickets, pouches, signage, attendee kits), all sales are final and non-refundable.

BTI is not responsible for shipping delays, lost packages, or mismanagement of materials by the Client or carrier once items leave our facility.

No refunds or credits will be issued for event items not received in time if orders are placed without adequate lead time.

Replacement shipments may be offered at BTI’s discretion, but costs (including rush fees and shipping) will be the responsibility of the Client.

​

2. Merchandise Returns (Apparel, Accessories, etc.)

Merchandise may be returned or exchanged within [X] days of delivery if unused, unworn, and in original packaging with tags attached.

Returns must be initiated by contacting BTI at [insert email] with proof of purchase.

Customers are responsible for all return shipping costs unless the item was defective or incorrect due to BTI’s error.

Refunds will be processed to the original payment method within [X] business days after inspection and approval of the returned item.

​

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

Event-related materials (wristbands, tickets, pouches, signage, kits, etc.)

Customized or personalized merchandise

Discounted or clearance items

Digital downloads or electronic content

​

4. Damaged or Defective Products

If you receive a product that is damaged or defective:

You must notify BTI within [X] days of delivery with photo evidence.

If approved, BTI may offer a replacement, store credit, or refund at its sole discretion.

BTI is not responsible for damage caused during transit. Claims for shipping-related damage should be made directly with the carrier.

​

5. Non-Delivery & Refused Shipments

If an order is returned to BTI due to an incorrect shipping address, refusal of delivery, or failure to pay customs/import fees, the Client is responsible for reshipping costs.

Refunds for non-delivery are not guaranteed and may be reduced by original shipping fees, handling charges, and restocking fees (if applicable).

​

6. Refund Timeline

Approved refunds will be issued within [X] business days after return inspection.

Timing of funds appearing in your account depends on your bank/payment provider.

​

7. Contact Us

For all return or refund inquiries, contact:

Before the Internet Events Email: connect@beforetheinternet.com Address: 95 Wellington Street W, 1400

Before the Internet Events
Email: connect@beforetheinternet.com
Address: 95 Wellington Street W, 1400