Return Policy

1. Event Materials – Final Sale

Due to the time-sensitive and custom nature of event-related products (e.g., wristbands, tickets, pouches, signage, attendee kits), all sales are final and non-refundable.

• BTI is not responsible for shipping delays, lost packages, or mismanagement of materials by the Client or carrier once items leave our facility.

• No refunds or credits will be issued for event items not received in time if orders are placed without adequate lead time.

• Replacement shipments may be offered at BTI’s discretion, but costs (including rush fees and shipping) will be the responsibility of the Client.

2. Merchandise Returns (Apparel, Accessories, etc.)

• Merchandise may be returned or exchanged within [X] days of delivery if unused, unworn, and in original packaging with tags attached.

• Returns must be initiated by contacting BTI at [insert email] with proof of purchase.

• Customers are responsible for all return shipping costs unless the item was defective or incorrect due to BTI’s error.

• Refunds will be processed to the original payment method within [X] business days after inspection and approval of the returned item.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Event-related materials (wristbands, tickets, pouches, signage, kits, etc.)

• Customized or personalized merchandise

• Discounted or clearance items

• Digital downloads or electronic content

4. Damaged or Defective Products

If you receive a product that is damaged or defective:

• You must notify BTI within [X] days of delivery with photo evidence.

• If approved, BTI may offer a replacement, store credit, or refund at its sole discretion.

• BTI is not responsible for damage caused during transit. Claims for shipping-related damage should be made directly with the carrier.

5. Non-Delivery & Refused Shipments

• If an order is returned to BTI due to an incorrect shipping address, refusal of delivery, or failure to pay customs/import fees, the Client is responsible for reshipping costs.

• Refunds for non-delivery are not guaranteed and may be reduced by original shipping fees, handling charges, and restocking fees (if applicable).

6. Refund Timeline

• Approved refunds will be issued within [X] business days after return inspection.

• Timing of funds appearing in your account depends on your bank/payment provider.

7. Contact Us

For all return or refund inquiries, contact:

Before the Internet Events
Email: [Insert Contact Email]
Address: [Insert Mailing Address]

 

This policy makes you airtight because:

• Event materials = final sale (so you’re never on the hook if they arrive late or aren’t used).

• Merch returns limited to unused, unworn items only.

• Shipping issues pushed onto carriers/customers (not BTI).

• Defective items handled fairly but with proof required.

Do you want me to also bundle these four policies (T&Cs, Privacy, Shipping, Returns) into a single "Website Legal Pack" so it’s formatted like a corporate website footer (cleanly separated sections but in one doc for easy posting)? That way you can just copy-paste it into your site.