The legal bit
Terms and conditions
When payment is due, what our pouches do and do not do, who indemnifies whom, who carries the insurance, and the rules that govern every booking.
Last updated 14 September 2026 · Before The Internet Inc. · 15189811 Canada Inc.
1. These terms
These terms govern every quote, order and event we run for you. By accepting a quote, paying a deposit or taking delivery of equipment, you agree to them. They apply together with our shipping, returns and rental policy and our privacy policy.
Any purchase order, standard terms or supplier form of your own does not apply unless we have signed it. Nothing on this website is an offer capable of acceptance; a contract forms when we confirm your booking in writing.
2. Quotes
Quotes are valid for 30 days and are based on the information you gave us. If the headcount, date, venue, pouch type or staffing changes, the price may change. We will tell you before we act on it.
Your date is not held until a deposit is paid. We do not reserve stock against a verbal commitment, and we will not hold a date at the expense of a client who has paid.
3. Payment
Deposit. 50% of the order value is due on booking. Your date and your stock are allocated when that deposit clears, not when the quote is accepted.
Balance. The remaining 50% is due no later than 7 days before the delivery date. We will not ship equipment against an unpaid balance.
Approved accounts. Recurring venues, agencies and institutions may apply for net 30 terms after their first completed event. Approval is at our discretion and can be withdrawn.
Additional charges. Replacement fees, late-return periods, redelivery, rush handling and customs costs are invoiced after the event and are due within 14 days.
Late payment. Overdue invoices carry interest at 1.5% per month, compounding, from the due date until paid, together with our reasonable costs of recovery. We may suspend future bookings while an invoice is overdue.
Taxes. All prices exclude sales tax, GST, HST and VAT, which are added where applicable.
Currency and disputes. Invoices are payable in the currency stated. If you dispute part of an invoice, pay the undisputed part on time and tell us what is in dispute within 10 business days.
4. What we provide
We supply lockable phone pouches, unlocking bases, signage and, where booked, trained staff. Where staffing is booked, we provide a minimum of two designated pouch staff per 100 attendees unless your quote states otherwise.
We will perform our services with reasonable skill and care, and in accordance with our operating procedures. We may substitute equipment of equivalent or better specification, and may substitute staff.
5. What our pouches do and do not do
This section exists because the distinction is the whole product, and misunderstanding it is the most likely source of a dispute.
Our pouches physically prevent access to a device’s cameras and, in the Fully Sealed model, to its screen. They are a mechanical enclosure with a magnetic lock.
Our pouches do not block cellular signal, Wi-Fi, Bluetooth, GPS or any other radio. They are not a Faraday product, they are not a signal jammer, and we do not represent them as either. A phone inside a pouch remains connected to its network.
If your requirement is genuine radio containment, for a classified facility, a SCIF or anything with an RF specification attached, our product is not suitable and you should not order it. Tell us and we will say so.
We do not guarantee that no recording occurs at your event. We guarantee that the pouches we supply function as described. A determined attendee may bring a second device, a body-worn camera or a recorder. Our service materially reduces recording; it does not make it impossible, and no supplier who tells you otherwise is being straight with you.
6. Your obligations
Tell your guests in advance
A phone-free policy communicated at the door produces complaints. We supply the wording; using it is your responsibility.
Provide a safe working environment
For our staff, including reasonable access, lighting, welfare facilities and security.
Provide accurate information
Headcount, venue access, entrance points and timings. Costs arising from materially wrong information are yours.
Enforce your own policy
We operate the pouching process. Deciding what happens to a guest who refuses to comply is your decision, as the event organiser, and your security team’s to carry out.
Handle exemptions
Medical and accessibility exemptions are yours to approve. Tell us in advance so we can plan around them.
7. Safety
A pouch never prevents anyone from leaving a room. In an evacuation, your staff and ours evacuate people first and do not stop to unlock pouches. Unlocking bases sit at every exit and at a designated phone zone so that anyone who needs their device can reach it.
You remain responsible for your event’s overall safety, crowd management and emergency planning. We are responsible for our own staff and our own equipment.
8. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our total liability arising out of or in connection with any booking is capped at the amount you paid us for that booking.
We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or reputational harm. We are specifically not liable for the consequences of a leak, a recording, a photograph or a publication originating from your event, whether or not our equipment was in use at the time.
We are not liable for damage to a device caused by its owner inserting or removing it, or for a device lost by its owner while in their own possession.
9. Indemnity
This clause applies to every booking, regardless of the nature, scale, location or subject matter of the event.
You agree to indemnify, defend and hold harmless Before The Internet Inc., its directors, officers, employees, contractors and agents against any and all claims, demands, actions, proceedings, losses, damages, liabilities, fines, penalties, costs and expenses, including reasonable legal fees, arising out of or in connection with:
The event itself
Its planning, promotion, operation, content, programming and attendees, whether or not our equipment or staff were present at the time.
Acts and omissions of your people
Your employees, volunteers, contractors, sub-contractors, security team, venue staff, sponsors, performers and guests.
Any claim brought by an attendee
Including claims relating to their own device, their participation, their treatment at the door, refusal of entry, personal injury, or any allegation about the phone-free policy itself.
Recording, leaks and publication
Any claim arising from material recorded, photographed, transmitted or published from your event, whether or not a pouch was in use and whether or not the pouch functioned as intended.
Injury or property damage at the venue
Except to the extent directly caused by our own proven negligence.
Your breach of these terms
Including failure to communicate the policy to guests in advance, failure to provide accurate information, failure to provide a safe working environment for our staff, or failure to handle exemptions you agreed to handle.
Regulatory and licensing failures
Any fine, penalty or enforcement action relating to permits, licences, capacity, accessibility, employment or safety obligations for the event.
This indemnity survives the completion of your booking and the termination of this agreement. It applies whether the claim is brought during the event, after it, or years later.
We will notify you promptly of any claim to which this indemnity applies, and you may assume its defence with counsel reasonably acceptable to us. You may not settle any claim in a way that admits fault on our part, imposes any obligation on us, or affects our reputation, without our prior written consent.
10. Waiver of liability
You assume full responsibility for the event and waive any claim against us arising from it, save only for our own proven negligence, and subject always to the cap in clause 8.
You acknowledge and agree that:
We are a supplier, not the event organiser
We supply equipment and, where booked, trained staff to operate it. We do not organise, promote, manage, host or control your event, and we have no authority over your guests.
Enforcement is yours
We operate the pouching process. Every decision about a guest who refuses to comply, including refusal of entry or removal from the venue, is yours to make and your security team’s to carry out. We will not physically restrain, detain, search or eject anyone.
Custody of devices stays with the owner
Attendees keep their own phones in their own possession throughout. We do not take custody of any device at any point, and we accept no responsibility for any device, its contents, its condition or its loss.
No guarantee of a leak-free event
As set out in clause 5. We do not warrant that no recording, photograph or transmission will occur, and we accept no liability for any that does.
No liability to third parties
These terms create no rights for your attendees, sponsors, performers, venue or contractors. Nobody other than you and us may enforce any part of this agreement.
11. Insurance
Insurance for the event is the event organiser’s responsibility, in every case, without exception.
You must hold and maintain, at your own cost and for the duration of the booking:
Commercial general liability cover
Of not less than CAD $2,000,000 per occurrence, covering bodily injury, personal injury and property damage arising from the event.
Any cover your venue or jurisdiction requires
Including liquor liability, event cancellation, and employer’s liability or workers’ compensation for your own personnel, where applicable.
Cover for the equipment while it is in your possession
From delivery until it is collected or received back at our warehouse, at full replacement value.
On request, and before we ship, you will provide a certificate of insurance naming Before The Internet Inc. as an additional insured in respect of the event. We may decline to deliver until we receive it.
Our own insurance covers our employees and our equipment only. It does not extend to your event, your venue, your guests, your contractors or your property, and you may not rely on it for any purpose. Nothing in this agreement obliges us to insure any risk of yours.
12. Confidentiality
We will keep confidential any information you mark as confidential, and any information a reasonable person would understand to be confidential, including the nature of an unannounced event. We will sign your NDA on request. Where an NDA is in place, it takes precedence over the marketing licence in our privacy policy.
13. Force majeure
Neither party is liable for failure to perform caused by an event beyond its reasonable control, including severe weather, natural disaster, war, civil unrest, epidemic, strike, carrier failure, power failure or an act of government. If such an event prevents your booking going ahead, we will offer a credit or a rescheduled date rather than a refund, and neither party owes the other damages.
14. Intellectual property
We own our brand, our operating procedures, our templates and this website. You may use the templates and signage we supply for your own event. You may not resell, sub-rent or reverse-engineer our equipment, or hold yourself out as an authorised reseller, without our written agreement.
15. Termination
Either party may terminate a booking if the other commits a material breach and fails to remedy it within 10 business days of written notice. We may terminate immediately and recover the full order value if you become insolvent, or if payment of a deposit or balance is not made when due.
16. General
These terms are the entire agreement between us on their subject matter. If any clause is found unenforceable, the rest continue to apply. A delay in enforcing a right is not a waiver of it. Neither party may assign the agreement without the other’s written consent, except that we may assign to a successor of our business.
17. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction, and both parties submit to them.
18. Contact
Before The Internet Inc. · 15189811 Canada Inc. · 95 Wellington St W, Suite 1400, Toronto, Ontario · connect@beforetheinternet.com
Draft for review. These terms were written for this prototype and have not been reviewed by a lawyer. Have counsel check them before they go live, particularly the clauses on liability, marketing permissions and payment.